General Terms and Conditions (T&Cs) for Digital Goods, Purchases, and Subscriptions

Last Updated: October 4, 2025

Preamble

These T&Cs govern the acquisition of paid services, particularly the conclusion of subscriptions and the purchase of digital goods (e.g., one-time upgrades), from Recaster Software GmbH, Eduard-Schloemann-Str. 35, 40237 Düsseldorf, Germany (hereinafter "Recaster," "we," "us"). They supplement the general "Terms of Service for Recaster Services," which are a prerequisite for creating a user account and for the basic use of our platforms.

§ 1 Subject Matter and Scope of Services

1. Subject Matter: The subject of this agreement is the provision of paid digital content and services. This includes, in particular:
   1. Subscriptions: Recurring services with fixed terms and prices.
   2. One-Time Purchases: Permanent unlocking of content or features for a single payment.
2. Service Description using HELX as an example: The specific scope of services for each package is detailed in the current description on our website. For HELX, we currently offer the following models:
   • Subscriptions:
     • CREATOR: €4.99/month or €49.99/year. Includes up to 5 private projects, 2 GB of storage, a download function, and no branding, among other features.
     • VISIONARY: €14.99/month or €149.99/year. Includes all CREATOR benefits plus unlimited private projects, 50 GB of storage, and advanced editor functions, among others.
   • One-Time Purchase:
     • PRO UPGRADE: €139.99 one-time payment. Unlocks additional professional features such as AI tools, advanced export options, and a commercial license. Requires an active CREATOR or VISIONARY subscription.
3. Physical Goods: Should we offer physical goods (e.g., merchandise), the delivery and shipping conditions specified during the ordering process will apply in addition to these terms.

§ 2 Conclusion of Contract and Payment Terms

1. Conclusion of Contract: A contract for a paid service is concluded when you click the "Buy Now" button (or a similar phrase) in the order process, and we confirm acceptance through a confirmation email or by activating the service.
2. Prices and Fees: All prices include the statutory value-added tax (VAT). Subscription fees are due in advance for the respective billing period.
3. Payment Methods: Payment shall be made using the methods offered on our website. Should a payment fail for reasons for which you are responsible, you will bear any resulting costs (e.g., chargeback fees).
4. Price Changes: We reserve the right to adjust prices for the subsequent contract period. We will inform you of any such changes in text form at least six weeks before they take effect and will advise you of your right to object.

§ 3 Term, Automatic Renewal, and Termination

1. Initial Term: Subscriptions have the initial term you selected when ordering (hereinafter "Initial Term"), for example, one month or one year. You may terminate the subscription at any time to take effect at the end of this Initial Term.

2. Automatic Renewal and Right of Termination: Unless the subscription is terminated before the end of the Initial Term, it will automatically renew for an indefinite period. Following this renewal, you may terminate the contract at any time with one (1) month's notice. Any annual billing cycle you may have agreed to does not affect your right to terminate monthly; in the event of termination, any amounts paid in advance will be refunded to you on a pro-rata basis.

3. Termination by Recaster: We are entitled to terminate a subscription under the standard terms at the end of the Initial Term. After the automatic renewal, we may also terminate the contract with one (1) month's notice.

4. Form of Termination: Termination can be carried out simply and directly via the dedicated function in your account settings on our platform.

5. Extraordinary Termination: The right of both parties to extraordinary termination for good cause remains unaffected by the above provisions.

§ 4 Cancellation Policy for Consumers

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is 14 days from the day the contract is concluded.

To exercise your right to cancel, you must inform us:

by means of a clear statement about your decision to cancel this contract.

Consequences of Cancellation: If you cancel this contract, we will reimburse you for all payments we have received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel.

Premature Expiry of the Right to Cancel: Your right to cancel expires in the case of a contract for the supply of digital content if we have begun the performance of the contract after you have expressly consented to us beginning the performance before the cancellation period has expired, and you have acknowledged that you thereby lose your right to cancel.

(A complete model cancellation form is provided during the order process and in the confirmation email.)

§ 5 Liability and Final Provisions

1. Liability: Our liability is governed by statutory provisions. In cases of slight negligence, we are only liable for the breach of essential contractual obligations and limited to the foreseeable, typical contractual damage. This limitation does not apply in cases of intent or injury to life, body, or health.
2. Final Provisions: The laws of the Federal Republic of Germany shall primarily apply. Mandatory consumer protection regulations of the country in which you have your habitual residence remain unaffected. Information on online dispute resolution: The EU Commission provides a platform at https://ec.europa.eu/consumers/odr. We are not willing or obliged to participate in dispute resolution proceedings.

Governing Language

The German version of these terms is the sole legally binding text (https://www.helx.net/de/terms). Translations into other languages are provided for informational purposes only and are not binding in the event of any discrepancies.